Support Services to Help
Your Patients Stay on Track

Biogen is committed to helping people living with relapsing multiple sclerosis (MS).

We can provide assistance once your patients are prescribed TECFIDERA. Biogen Support Services provides financial and insurance assistance options and other resources to help your patients get started on TECFIDERA.

We’re here to be a resource for your patients. And we’re just a phone call away.

Biogen Case Managers

Biogen Case Managers are here to help your patients start and continue on TECFIDERA. A Biogen Case Manager will reach out to your patient after they are prescribed TECFIDERA. Support is also available in Spanish.

Biogen Case Managers will also:

  • Educate your patients on financial assistance options available for TECFIDERA
  • Provide patient status updates to your office to help you stay up to date with their TECFIDERA treatment
Nurse Educators

Nurse Educators are registered nurses. Many are MS-certified and are here for your patients who are prescribed TECFIDERA. Nurse Educators are available to: 

  • Help your patients understand what to expect during treatment with TECFIDERA
  • Give information that may help manage common side effects of TECFIDERA
  • Provide education about available resources for TECFIDERA patients

A Nurse Educator can come to your office and educate your staff on how they can help support your patients taking TECFIDERA. Nurse Educators can also provide patients with supplemental side-effect mitigation strategies and communicate with you about your patients’ start date and any treatment challenges they have expressed. 


Starting and keeping patients on a Biogen therapy can be complex. is an online resource that may help streamline this process.

With myBiogen, you can:

  • Help patients get started and continue on therapy

    Use a variety of resources to help make the process clearer

  • Track the process

    Get alerts at key points to track things like prior authorizations, appeals, or re-authorizations

  • Keep your team informed

        With everything updated in one place, your practice can stay up to date on the status of your patients’ therapy

Contact your Biogen Key Account Manager (KAM), Access & Reimbursement Manager (ARM), or Territory Business Manager (TBM) for more information.

Get started today

Financial & Insurance Assistance

When treatment cost may be a concern for your patients, Biogen is here to help them start and continue on TECFIDERA. We will work with your patients based on their individual needs. Biogen Support Services offers different financial and insurance resources to help manage the cost of TECFIDERA, including:

  • Communicating with insurance companies to clarify and confirm coverage, including assistance with the Prior Authorization process and denied claims
  • Insurance counseling that educates uninsured and underinsured patients on government insurance programs
  • Financial assistance options, including:
    • The Biogen Copay Program, which may lower TECFIDERA cost for eligible patients with commercial insurance*

*Effective January 1, 2021, there is an annual cap on the amount of assistance that patients can receive over a one-year period. Federal and state laws and other factors may prevent or otherwise restrict eligibility. People covered by Medicare, Medicaid, the VA/DoD, or any other federal plans are not eligible to enroll. You are eligible to enroll in the Biogen Copay Program for as long as it is offered and you are treated with a Biogen relapsing MS medication. The Biogen Copay Program is no longer available for TECFIDERA patients in the states of Massachusetts and California.

Additional Patient Resources

Patient Website

At, patients will find information about TECFIDERA, including dosing, Biogen Support Services, and other available resources.

Patient Information Brochure

An easy-to-read review of what to expect on TECFIDERA. It includes information on:

  • Taking TECFIDERA
  • Adverse events
  • Patient support

Request a brochure from your TECFIDERA sales representative.

Welcome Kit

Delivered to patients once you’ve prescribed TECFIDERA. Each kit includes a welcome brochure with tips to help your patients start and stay on TECFIDERA and get the most out of treatment.

TecTrack™ App

Biogen's support of the TecTrack™ app ends on February 1, 2022. Consider suggesting an alternative dose-tracking tool for appropriate patients after this date.

Help Your Patients Get Support

Your patients can call 1-800-456-2255 Monday–Friday 8:30 AM to 8 PM ET. Hablamos español.


Help patients get support
right from the start